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WARRANTY BY BRANDS

 

The Warranty Policy is part of our main terms and should be therefore read alongside our Terms and Conditions

 

 

AIPHONE

Aiphone provides a warranty period of three years. The warranty period varies for each product category. The actual day of purchase as shown on the Authorized Seller's or Distributor's invoice/receipt sent to you serves as the start date for the term in all circumstances. If you don't have the receipt, the warranty will be based on the product's lot code.

 

 

ASSA ABLOY 

Brand

Warranty

ASSA ABLOY branded products

10 Years

ABLOY branded products

10 Years

LOCKWOOD branded products

25 Years

TRIMEC branded products

5 Years

C HENDERSON branded products

10 Years

WHITCO branded products

10 Years

YALE branded products

10 Years

Lorient branded products

(a) Lorient fire dampers: 12 months.

(b) All other Lorient branded products: 24 months.

 

 

BOSCH

 

  • Video Products

BOSCH provides a warranty period for up to 5 years for their video products, except for the moving parts (such as belt, motor & slip ring) where the warranty is 3 years. 
From November 2021 onwards, Bosch has increased the standard warranty period on all of the fixed optical cameras and the fixed parts of their moving cameras
from three to five years. However this warranty period is only eligible for products purchased after November 2021; So all products purchased before November 2021 have a 3-year warranty, but customers can apply for a warranty extension.
Thermal cameras, accessories, and recording devices have a warranty period of three years. 
The warranty period starts from the invoice date. 

 

  • Intrusion Products

BOSCH provides a 3-year warranty from the date of handover (invoice date) except for motion detectors batteries, and (touchscreen) keypads
-. For motion detectors, the warranty period is five year
-. For Batteries, the warranty period is one year
-. For touchscreen keypads, the warranty period is two year

 

  • Access Control products

For access control products, BOSCH provides a 3-year warranty from the date of handover (invoice date), except for batteries, where the warranty period is one year.

 

  • Fire Products 

For fire alarm systems, BOSCH provides a 3-year warranty from the date of handover (invoice date), except for batteries, where the warranty period is one year.

 

  • Communication products

BOSCH provides a 3-year warranty from the date of handover (invoice date)except for
battery packs, headphones & ID cards, Screen protectors, ear pads for headphones and transport bags.
- For battery packs, headphones and ID cards, batteries the warranty period is 1 year.
- For Screen protectors, ear pads for headphones and transport bags no warranty is provided.
- For LCD panels up to 6 bright dots and 6 dark dots per panel are considered acceptable minor defects.

 

  • Accessories

BOSCH provides a 2-year warranty from the date of handover (invoice date)

 

 

DAHUA 

  • Dahua CCTV Comes with 3 years of manufacturer warranty
  • Dahua INTERCOM comes with 2 years of manufacturer warranty
  • Dahua switch comes with 2 years of manufacturer warranty
  • Dahua monitor comes with a 1-year of manufacturer warranty

 

Dahua is extending the warranty of some product lines to five years. This new 5-year warranty policy is free for all customers and does not require any extra payment.

The table below showed the list of products covered by the 5-year warranty:

Product Line

Product Series

Network Cameras

WizMind 5 Series, WizMind 7 Series, WizMind 8 Series, WizMind Panoramic Series, WizMind Special Series, Pro 5 Series, Panoramic Series, Special Series

PTZ Cameras

WizMind Series, Ultra Series, Positioning System, Anti-Corrosion Cameras, Explosion-Proof Cameras (except EPC-PTZ)

Network Recorders

WizMind Series, Ultra Series

Storage

EVS Series

HDCVI Cameras

Pro Series, Panorama Series, Micro-size Series

HDCVI Recorders

WizSense Series(4/8 Sata only)

Transmission

Industrial PoE Switch, Aggregation Switch

However, this 5-year warranty varies by county and region and does not include consumable products such as batteries, cooler, etc. 

 

 

ELVOX 

ELVOX products are covered by a 3-year warranty period by the manufacturer

 

 

ELSEMA

Elsema products (Gate and Door Technology & Wireless Control) are covered by a 1-year manufacturer warranty.

 

 

Hikvision 

Most Hikvision Products come with a 3-year warranty. But from January 1st, 2020 onwards, these products have a total of 5-year warranty

Please look at the table below for further information

Products Group

Category

Line/Series

Warranty

 

Turbo HD Products

 

 

Digital Video Recorders

 

Ultra Series

 

5-Year Free Warranty

 

 

 

 

 

 

 

 

 

IP Products

 

 

Network Camera

 

DeepInView Series

Panoramic Series

Ultra Series

Special Series

 

*excludes Mini PanoVu

 

 

 

 

5-Year Free Warranty

 

PTZ Camera

 

Ultra Series

Special Series

 

 

5-Year Free Warranty

 

 

 

Thermal Products

 

 

All Thermal Products

 

*excludes Temperature Screening products

 

 

 

5-Year Free Warranty

 

Thermal Uncooled Micro bolometer Detector

 

 

10-year Free Warranty

 

 

Network Video Recorders

 

 

DeepinMind Series

Ultra Series

 

 

5-Year Free Warranty

 

 

Non-Video  Products

 

Access Control Products

 

All access Control Products

 

*excludes Temperature Screening products

 

 

 

5-Year Free Warranty

 

 

Security Inspection Products

 

 

Walk-through Metal Detector

 

5-Year Free Warranty

 

 

 

HiLook

HiLook Products come with a 3-year warranty

 

 

LOX

LOX products are covered by a 5-year manufacturer warranty 

 

 

ROSSLARE

Rosslare products are covered by a one to five-year warranty period, depending on the product. for more detail please visit Rosslare's Warranty Policy 

 

 

TAKEX

TAKEX products are covered with up to a 5-year warranty. Note that not all products are covered by a 5-year warranty period. Some are covered by a two-year warranty period. The range is between 2-5 years.

 

 

UNIVIEW

Uniview provides a 2-year warranty period for LCD and LED products, and a 1-year warranty period for Smart Interactive Display and Monitor products. A product's warranty period officially starts on the day Uniview ships the item.
Uniview cameras and recording devices, such as NVR and DVR, are covered by a 3-year warranty period

 

Each brand has its own terms for the consumers' products to be covered under a warranty. For the manufacturer to uphold the guarantee, the Buyer must satisfy certain conditions.
For further information about the conditions please visit the manufacturer's website.


Surveillance Master is not the manufacturer of the products sold on the site.

 

You may be eligible for an exchange or a refund. Visit our Return and Exchange Policy for further information